Refund policy

We want you to be happy with your order. Because most of our products are printed or made specially for you, some of the usual return rules work differently. Please read this page before you order.

Custom printed and made-to-order items

Items made with your name, logo, design or size cannot be returned or exchanged if you simply change your mind, because we cannot resell them. Please check your design carefully before you approve it. We print exactly what you approve, so we are not responsible for spelling, phone number or other mistakes in an approved design.

Cancelling an order

You can cancel an order before you approve the design and before production starts, and we will refund any payment you made. Once production has started, we cannot cancel or refund the order

If there is a problem with your order

If your order arrives damaged, has a printing fault, or is not what you approved, contact us within [3 days] of delivery. Send your order number and clear photos on WhatsApp at 0316 9817272 or email mhprinter40@gmail.com. After we check the problem, we will either reprint or replace the item, or refund you. 

Colour differences

Colours can look slightly different on a screen than in print, and between print batches. Small colour differences are normal and are not counted as a fault.

Ready-made items

For ready-made items that are not customised, such as ribbons, you can ask to return them within 7 days of delivery if they are unused and in their original packaging. The customer pays the return shipping unless the item was faulty or wrong.

How refunds are paid

Approved refunds are paid back the way you paid, or by bank transfer, within 5 to 7 working days.